TERMS AND CONDITIONS
Your use of this site is subject to the following terms and conditions:
The tickets purchased are for your own personal use only and may not be transferred or re-sold to any other person or body under any circumstances or used as part of any promotion or competition or for commercial gain. Where there has been any re-sale or attempted re-sale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect and refuse admission to the concert using that ticket.
We reserve the right to cancel any ticket purchase made by any person whom we reasonably believe to be associated with any ticket broker or tout.
The original conditions of sale will be enforced. Tickets are non-transferable under any circumstances and any resale or transfer, or attempted resale or transfer, will invalidate any ticket purchase made.
When tickets are being collected at the shop or box office, we ask that the cardholder presents the card that the tickets were booked on as identification, along with a printed copy of your worldpay transaction confirmation. No refund will be given for uncollected tickets.
Any delivery option other than Special Delivery is at the customer’s own risk, and the customer is responsible for any tickets lost in the delivery process other than Special Delivery, the customer is responsible for any tickets deemed undeliverable by the courier, which are uncollected from the courier’s authorized collection point.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, venue or show time.
In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond Ripping's control), Ripping will only refund the face value of the ticket. Ripping will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Ripping cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
We advise the use of secure mail when returning tickets. On receipt, Ripping will refund the customer the face value of the tickets using the same method as used to purchase them.
Should the headline artist not appear (concerts only), then Ripping will refund the face value of the tickets.
If Ripping is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
Ripping do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected.
Ripping dispatch your order to the wrong address and cannot provide replacement tickets.
Ripping do not dispatch your order and do not arrange for the tickets to be available for collection.
Ripping dispatch the wrong order, ie wrong event / wrong type of tickets.
Any other similar circumstances where Ripping has acted with negligence or where we may have acted in breach of contract.
No duplicate tickets will be issued to replace lost or stolen tickets.
Customers are advised to check their purchase upon receipt.
It is the responsibility of the customer to inform Ripping of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Ripping would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
*Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
If tickets that are despatched are returned to Ripping Records as "addressee unknown", we reserve the right to cancel the order.
In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with rippingrecords.com, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.